Shipping policy

Shipping Policy

Last updated: April 21, 2026

At Ladyloucollection, we aim to process and ship your order as quickly and reliably as possible.

Processing Time

Orders are usually processed within 1–3 business days after payment has been confirmed. During busy periods, holidays, or sales campaigns, processing may take a little longer.

Shipping Time

Estimated delivery times depend on the destination:

Netherlands: 2–5 business days
Belgium and Germany: 3–7 business days
Other European countries: 5–10 business days
International orders: 7–12 business days, depending on the destination and customs handling

These are estimated delivery times and may vary due to carrier delays, customs checks, or peak periods.

Shipping Costs

Shipping costs are shown at checkout before you complete your order. In some cases, free shipping may be available for selected products, promotions, or minimum order values.

Order Confirmation and Tracking

After your order has been placed, you will receive an order confirmation by email. Once your order has been shipped, a tracking number will be provided where available.

Delivery Delays

We are not responsible for delays caused by:

Customs clearance
Carrier delays
Incorrect or incomplete shipping addresses
Force majeure events
Public holidays or peak shopping periods

If your package is delayed for an unusual amount of time, please contact us at ladyloucollection@gmail.com.

Incorrect Address

It is the customer’s responsibility to provide a correct and complete shipping address. If an incorrect address is provided and the parcel cannot be delivered, additional shipping costs may apply for reshipment.

Lost or Missing Parcels

If your parcel appears lost or has not arrived within the expected delivery time, please contact us so we can investigate with the carrier. Claims may require a reasonable waiting period before a replacement or refund can be issued. but we will work it out and keep the customer happy.

Customs and Import Duties

For orders in some countries, customs duties, import taxes, or other fees may apply. These charges are the responsibility of the customer unless otherwise stated at checkout. if there is any problem with that feel free to contact us.