Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ladyloucollection@hotmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ladyloucollection@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ladyloucollection@hotmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns & Refund Policy

Last updated: April 21, 2026

At Ladyloucollection, we want you to be satisfied with your purchase. If you are not happy with your order, you may be eligible to return your item according to the terms below.

1. Return Period

You may request a return within 14 days of receiving your order, unless a longer period is required by applicable consumer law in your country.

2. Return Conditions

To be eligible for a return, the item must:

Be unused and unworn.
Be in its original packaging, if reasonably possible.
Have all original tags attached, if applicable.
Be returned in the same condition in which it was received.

Items that are damaged, used, washed, or altered may not be accepted.

3. Non-Returnable Items

The following items may not be returned unless required by law:

Gift cards.
Personalised or custom-made items.
Hygiene-sensitive items, where applicable.
Final sale or clearance items, if clearly marked as non-returnable.

4. How to Request a Return

To start a return, please contact us at:

Email: ladyloucollection@gmail.com

Please include:

Your order number.
The item(s) you want to return.
The reason for the return.
Clear photos if the item arrived damaged or incorrect.

We will review your request and provide return instructions.

5. Return Shipping Costs

Unless the item is faulty, damaged, or incorrectly sent, return shipping costs are the responsibility of the customer. Shipping costs from the original order are usually non-refundable unless otherwise required by law.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within a reasonable time.

Please note:

Processing time for refunds may vary depending on your bank or payment provider.
Original shipping fees may not be refunded unless required by law.
If only part of the order is returned, any partial refund will be based on the returned items only.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at ladyloucollection@gmail.com with photos and your order number. We will review the issue and offer a suitable solution, such as replacement, refund, or another remedy where applicable.

8. Exchanges

We do not guarantee direct exchanges. If you need a different size, color, or item, the fastest solution is usually to return the original item and place a new order.

9. Late or Missing Refunds

If you have not received your refund yet:

Check your bank account or payment method again.
Contact your card issuer or bank.
Contact your payment provider, as processing time may take several business days.

If you still have not received your refund after taking these steps, please contact us.